A paid plan only counts while its subscription is active, or in its trial, and in date. Your workspace goes back to Free when:
a payment fails and the subscription becomes past due or unpaid,
the subscription is cancelled or expires,
a first payment never completed, or no card was added at the end of a trial,
or the dates say the period ran out and the payment provider confirms it was not renewed.
If the payment provider cannot be reached, a paying workspace keeps its plan for up to two weeks, then drops.
What is paused
Feature | When back on Free |
Nebula Staffr integration | The link is kept but inactive |
Automatic onboarding | Off |
Timesheet CSV export | Unavailable |
Editing bot message wording | Your edits are kept but not used (defaults are sent) |
Your own Discord bot | Paused (never falls back to the shared bot on its own) |
Your custom domain | Paused: the address stops serving the workspace |
White label | Switched off (Nebula branding returns) |
New quotas, recurring session types, shared views, API keys beyond the Free limits | You cannot create more |
Mail: emails to new people per day | Free allowance applies |
What is kept
Nothing is deleted. Existing quotas, session types, shared views and API keys stay. They keep working unless a paid feature (like a custom domain) was needed for them. You just cannot add more above the Free limits (3 quotas, 3 recurring session types, 3 shared views, 1 API key).
If you have more than the Free limit of API keys, the keys stay and keep working.
Getting it back
Subscribe again on the website. Everything resumes. Pro's 30-day trial is only for a workspace's first subscription.
Related articles
Rosterr plans compared: Free, Pro and Business
Upgrade, downgrade or cancel your plan
Business plan: your own domain, your own Discord bot and white label