All CollectionsMailMailBy Liam1 author·3 articlesMail needs a higher rank: why you see it and what an admin can doWhat the lowest-rank rule for Mail means, why it blocks you, and how admins change it.What is new in Mail (newer Mail): pictures, ranks, formatting, Not delivered and blocked sendersThe newer Mail features: sender pictures and ranks, safe formatted emails, formatting your own emails, Not delivered notices, blocked senders and report spam.Shared inboxes as a help desk (assign, status, notes)How to set up a shared inbox such as hr@ or support@ and use assignment, status and internal notes to work on conversations as a team.
