Nebula Technologies

Are you at or above the tracked rank? An admin chooses the lowest tracked rank (Settings &gt; Activity &gt; Activity Role). Below it, nothing is recorded.

Are you a member of the workspace with a role?

Is the loader in the game, and is it the latest? Every download of the loader makes a new key and stops the old one working. A game running an old loader is not tracked.

Is HTTP enabled in the game (Game Settings &gt; Security &gt; Allow HTTP Requests)?

Were you playing in Studio or a private server? Those are not tracked by default.

Did you only just play? A session that has not ended counts when it ends. The dashboard marks a live one with LIVE.

Was the server shut down abruptly? A leave that was never sent can leave a gap. Ask a manager for an adjustment.

1. Are you at or above the tracked rank? An admin chooses the lowest tracked rank (Settings &gt; Activity &gt; Activity Role). Below it, nothing is recorded.
2. Are you a member of the workspace with a role?
3. Is the loader in the game, and is it the latest? Every download of the loader makes a new key and stops the old one working. A game running an old loader is not tracked.
4. Is HTTP enabled in the game (Game Settings &gt; Security &gt; Allow HTTP Requests)?
5. Were you playing in Studio or a private server? Those are not tracked by default.
6. Did you only just play? A session that has not ended counts when it ends. The dashboard marks a live one with LIVE.
7. Was the server shut down abruptly? A leave that was never sent can leave a gap. Ask a manager for an adjustment.

Idle time is subtracted if idle tracking is on (you count as away after about 2 minutes without moving).

A reset may have started a new period. Your old minutes are in Last Period.

A manager may have removed minutes. Check your timeline for "Manual Adjustment".

- Idle time is subtracted if idle tracking is on (you count as away after about 2 minutes without moving).
- A reset may have started a new period. Your old minutes are in Last Period.
- A manager may have removed minutes. Check your timeline for "Manual Adjustment".

Is the quota limited to a session type?

Is it a custom quota that needs ticking or a manager sign-off?

Is the quota for your role or department?

Sessions only count if you claimed a role in them.

- Is the quota limited to a session type?
- Is it a custom quota that needs ticking or a manager sign-off?
- Is the quota for your role or department?
- Sessions only count if you claimed a role in them.

Some screens use their own calculation, so they can differ by a minute or two (for example the Staff page and the leaderboard, or timesheets and the dashboard). Timesheets also split by UTC day. See "How are activity minutes counted exactly? (the one rule)".

You may be below the leaderboard's lowest rank, or have no activity this period.

These come from sessions you claimed, not from the game. Check you were actually in a role.

Ask someone with Activity: adjustments to add or remove minutes, with a reason. See "Add or remove minutes by hand (manual adjustments)".

<a href="https://intercom.help/nebula-technologies-3551c9fc7f35/en/articles/17514540-how-does-activity-tracking-work" rel="nofollow noopener noreferrer" target="_blank">How does activity tracking work?</a>

Set up activity tracking in your game (the loader, rank and idle time)

Quotas explained (types, who they apply to, and how they are completed)

- <a href="https://intercom.help/nebula-technologies-3551c9fc7f35/en/articles/17514540-how-does-activity-tracking-work" rel="nofollow noopener noreferrer" target="_blank">How does activity tracking work?</a>
- Set up activity tracking in your game (the loader, rank and idle time)
- Quotas explained (types, who they apply to, and how they are completed)

A step-by-step checklist for missing activity, wrong totals, quotas that do not move, and numbers that disagree between pages.

Troubleshooting activity: why are my minutes missing, low or different on two screens?

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Create your workspace and invite the people you work with.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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Create your account and invite the first people to your workspace.

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Update your plan, payment method, and invoices.

Troubleshooting activity: why are my minutes missing, low or different on two screens?

My minutes are 0 or missing

My total is lower than I expected

A quota is not moving

Two screens show different numbers

The leaderboard does not show me

Hosted/attended counts look wrong

Ask for a correction

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