I cannot sign in
Use the code method: sign in on the website, open your account menu, choose Sign in on your phone, and scan or type the code within 90 seconds. See "Sign in on the phone app (browser sign-in and the code method)".
If the browser window says you are not allowed in, you are probably using a Discord or Roblox account that is not linked to your Rosterr account.
If you only linked Roblox, link Discord first (from the website), then start again.
I get no pings
In the app, open Notifications and check it says pings are on for this phone.
If it says notifications are off, turn them on for Nebula Rosterr in your phone's Settings, return to the app and press the button again.
Check the category (Leave, Sessions and so on) is switched on, and send yourself a test ping.
If the message says "This version of the app can't receive pings", update the app.
If you signed out of the app earlier, sign in again so the phone is registered again.
I see fewer screens than my friend
Screens depend on your role, and on which features the workspace has switched on. Ask a workspace admin. See "Find your way around a workspace (the menu explained)".
The data looks old
Pull down to refresh where available, or close and reopen the app. If you switched workspaces, check you are in the right one.
I need the website instead
Everything is also on the website. Some newer features (such as the Directory filters and the calendar link) only exist there for now.
The app asks for the camera
The camera is used only if you tap Scan QR code to sign in. You can refuse and type the 12-character code instead.
I want to remove my account
See "How do I delete my Rosterr account? (and what happens to my data)".
Still stuck
Open Help and Support in the app (More tab) to chat with us. Tell us your phone model, the app version and what happens.
Related articles
Notifications and pings: the bell, phone alerts and what you can switch off
Sign in on the phone app (browser sign-in and the code method)